FAQ's
All prices are in AUD.
Thank you for placing an order with us. We try our best to ship items as fast as we can. We aim to dispatch available orders within 3-5 business days of receiving full payment, not including weekends or public holidays.
High volume of orders and Covid is currently impacting both our fulfillment and delivery times, hence you may experience a delay with your online delivery order. Shipping times are no longer being guaranteed due to being out of our control, however we are doing our very best to ensure all orders are shipped on time and we appreciate your patience and understanding.
Shipping times vary as we ship from different fulfillment centers based on product availability and location. The estimated shipping time is 3 - 15 business days, excluding public holidays. Any delivery delays please check your order via our track my order page. If the item is delayed longer than expected, please email us and we will conduct an investigation, submitting an enquiry with Australia Post, FEDEX or DHL with your tracking number (details provided at time of order will be used).
Special Note
Whilst we continue to dispatch our orders on time, our delivery times are being greatly impacted by COVID-19. You may experience a delay with your online order delivery.
If you have misspelt or auto filled in an incorrect address, kindly notify us via email at info@ayurvedicglow.com advising us of your correct address, within 24 hours. No refund will be given after 24 hours of incorrect submission.
If a parcel is unable to be delivered to you due to an error where you are at fault, e.g., incorrect delivery details provided to us or failure to collect your parcel at your local depot, we will not be liable for your order or re-postage of your order.
As a consumer, you are entitled to certain guarantees in respect of goods and services purchased from R & M Homewares. We offer money back guarantee, if the product is defective or faulty, the product/item requires to be returned unless specified otherwise by our store. Returning of the product will be the customers responsibility. Please email us on inf0@ayurvedicglow.com and include pictures of your defective or faulty product. Our returns policy is 30 days, for you to send it back to us for a refund. To be eligible for a refund your item must be unused and in the same condition that you received it and in its original packaging.
Once we have received the product and inspected it, we will send you an email advising receipt of your return item. At this time, we will refund the amount of your original purchase or amount determined by us minus shipping fees, service fees and restocking fees if applicable. Please include name and order number on the returned parcels. Customers will be responsible for shipping costs for return of their product.
If we accept change of mind returns, this will incur a $25 restocking fee per item and return shipping fees will be at your own expense.
To ensure you fully understand your rights and our obligations under this policy, please take the time to read the full refund policy on our website.
You can cancel your order an hour before the order has been fulfilled (except Easter & Christmas Holiday period). If your package is on the way, you must wait for it to arrive and return it before receiving a refund. The customer will be responsible for shipping costs to return the product and may incur $10 service fee.
Absolutely! We are here to help you make your home beautiful! Please send us an email to info@ayurvedicglow.com and we will be happy to assist you in any way we can.
We do receive a large number of emails, if you wish to get a prompt response, please attach your order number and address the problem clearly, thanks.